Do you offer international shipping?
Certainly! We offer shipping to the majority of countries around the globe.
What is the expected processing time for my order?
We will process your order within 1-2 business days from the time you place it, and ship it on the following day after the processing period.
US delivery: After the order has been processed, delivery of the product to destinations within the US typically takes between 7-10 business days.
International deliveries: Delivery times for international shipments may vary depending on the country, with an estimated arrival time of 7-15 business days.
Shipping Estimates
The estimated delivery periods are computed using average shipping durations and are expressed in business days, excluding weekends and public holidays. Should your order fail to arrive within the estimated timeframe or if you have any further inquiries about shipping, kindly contact us at customer@aubrie.co
What is the expected shipping time for my order?
Delivery of items is subject to the operating hours of the local postal system and typically takes place during business hours from Monday to Friday, between 9 a.m. and 5 p.m.
How much is the shipping fee?
The standard shipping charge is $5.95 in most countries worldwide.
Is it possible to change my shipping address?
We strive to process orders promptly, which means that it may not be possible to make changes to an order once it has been placed. If you require modifications or cancellations, please contact us at customer@aubrie.co within 2 hours after making your order or at the earliest opportunity or before the order is confirmed.
What happens after you order?
Upon placing your order, you will receive an email confirmation that contains a receipt number. This email will also provide a link to your Order Receipt, which displays a summary of your order and customer information. Once your order has been processed and shipped, you will receive a second email containing your order number and a tracking link.
I have a problem with my item, what should I do?
We are sorry for any inconvenience caused and would like to request that you send us an email at customer@aubrie.co as soon as possible if you have received a damaged or incorrect item. Please attach a photo of the item along with your order number, and we will arrange for a replacement or reshipment. Please note that replacements should be requested within 14 days of receiving the item and are subject to approval.
I’m having issues while placing my order, what should I do?
If you encounter difficulties when placing an order on our website, we recommend taking the following steps:
Clear your web browser’s history, cache, and cookies before attempting to place your order again.
If step 1 does not resolve the issue, we recommend trying a different web browser. We suggest using Google Chrome or Mozilla Firefox for the best experience.
What payment methods can I use?
We accept the following payment methods:
How do I cancel my order?
Please get in touch with us within a 2-hour period in case you want to modify or cancel your orders. Beyond this timeframe, or if the order has already been processed, we will not be able to accommodate any changes.
Do you offer price adjustments?
This policy is only applicable to promotions that were not applied during the checkout process. To request a correction, please send an email to customer@aubrie.co and attach a photo of the promotion that should have been applied to your order. Please note that this policy only applies to orders that are currently being processed in real-time and not to orders that were placed before or after the promotion period. We regret to inform you that requests for promotions on already-processed orders cannot be accepted.
Can I combine my order with another promotion?
It’s not possible to combine our promotions, and our Buy 2 Get 1 Free offer is limited to products of identical design and cannot be mixed with other designs.
How can I track my order?
It is the receiver’s responsibility to monitor their order and fulfill any necessary customs or courier requirements. If the order is marked as “return to sender” or “unsuccessfully delivered” due to the receiver’s failure to follow up or provide the necessary information to the courier, we cannot process any free refund or replacement. In such cases, the customer may need to place a new order.
Once the item has been shipped, the recipient will receive an email containing the tracking number. Please note that tracking numbers may take up to 48 hours to show movement after the shipping label has been created. While in transit, the item may take at least 24 to 48 hours to move between scans at different hubs on its route to delivery.
What happens if I still don’t receive my order after 30 days?
Please send us an email to inform us, and we will assist you in checking the status of your parcel. If necessary, we will send a replacement to you at no extra charge.
If for any reason you are not satisfied, we ask that you reach out to our customer service team within 30 days after receiving the item. After 30 days of receiving the item, unfortunately, we can’t offer you a refund or exchange.
Items bought may be exchanged and/or refunded by the buyer after the product is delivered, subjected to the discretion and approval of the management, given the following conditions:
All refunds will be credited for the original amount paid, less shipping fees, and discounts, except in the case of an incorrect shipment.
*Please note that some carriers are currently experiencing extended service delays due to COVID-19 safety measures. This may cause delivery times to exceed the estimated shipping time and impact package tracking information.
Do not wash. Simply wipe gently with a clean, damp cloth as needed. Store in a cool, dry place away from direct sunlight and heat sources. This will help to protect your product from damage and ensure that it continues to perform at its best.